FAQ

Accessible Parking / Elevators

Accessible parking is available, and is located to the east of the SFC Plaza Area and marked with easy to follow directional signs.

Elevators are located on the north and south side of the lobby concourse. The accessible drop off area is located on the southwest side of the facility.

The Smart Financial Centre will make every effort to provide ASL sign language interpreters for guests who are deaf or hard of hearing. We request 14-day notice to provide this service to our guests. Please email [email protected] with any requests or questions.

Listening devices for the hearing impaired are available at the Guest Services booth.
Accessible seating is sold through ATG Tickets and the Box Office.

Animals

Animals or pets of any kind are prohibited with the exception of service animals for guests with disabilities and/or special needs. Service animals are welcomed into the building and must remain on a leash or harness at all times.

ATG Select Seats

What are ATG Select seats?

ATG Select seats are premium tickets to some of the most popular locations in our venue. Utilizing market-driven pricing, we ensure patrons have direct access to the best seats in the house.

Do ATG Select tickets come with any extras or upgrades?

No. ATG Select tickets are solely tickets to ATG Select seats – they do not include any packages, VIP, or hospitality upgrades to the ticket. Any upgrades available may be added to your order after placing ATG Select tickets into your cart, and will be noted as add-ons or upgrades.

Why are these tickets a higher price than other tickets? Are these re-sale tickets?

ATG Select seats are not resale tickets – they are official tickets being sold for the first time on SmartFinancialCentre.net ATG Select ticket prices are automatically adjusted in real-time taking into consideration the demand and remaining supply. This helps our patrons have access to the best seats, and enables our artists and live event performers to sell tickets at their fair market value.

ATMs

There are 2 ATM machines located on both north and south sides of the lobby concourse. However, keep in mind that Smart Financial Centre is a CASHLESS venue.

Bags

Medical or parenting bags are permitted at the venue and will be addressed on a case by case basis and subject to search.

Small clutch bags or purses do not have to be clear but cannot exceed 4.5″x6.5"
Clear bags should not exceed 12"x6"x12"
All bags larger than a small clutch bag will need to be clear.
Bags for medical equipment (sized appropriately to the size of the equipment) are permitted, but will be subject to search, i.e. small items like medication need to follow the standard bag policy above.
Diaper/parenting bags (accompanied by infant/toddler) are permitted but will be subject to search.
Following standard safety protocol, all unattended items and bags left outside the gates or within the venue will be removed from the facility immediately.
Bags, purses or backpacks of any kind will not be accepted by Guest Services and you will be asked to take them back to your vehicle.

Cameras

Cameras with detachable lenses, audio and video recording devices, tripods and flash photography are prohibited. Small cameras with lenses less than 4” are permitted unless prohibited by the artist.

Children’s Tickets

Children two (2) and older require a ticket, unless otherwise stated. Children under two (2) will be a lap child.

Doors & Entry

For most events, doors open approximately 1 hour prior to the event start time. All patrons entering the facility are subject to search and inspection.

Directions

Please visit our Parking & Directions page.

Employment Opportunities

Please visit our Employment Opportunities page.

First Aid

If first aid assistance is required, please notify the nearest Smart Financial Centre at Sugar Land representative so they may escort you to the first aid area. Our first aid area is equipped to handle minor injuries. Automatic External Defibrillators (AEDs) are located throughout the facility.

Food & Beverage

Smart Financial Centre at Sugar Land is proud to offer a variety of food & beverages. Guests are not permitted to bring outside food or beverage onto facility grounds.

Guest Services

The Guest Services desk is located in the lobby, behind the Ticket Office.

Hotels

Please visit our Area Hotels page.

Lost & Found

For lost and found items, please visit the Guest Services Desk during the event, located inside the lobby, or call 281-207-6278 after the event to inquire. Please note that lost and found items are only held at the venue for thirty (30) days.

Parking

For more information, please visit our Parking & Directions page.

Prohibited Items/Activities

The following is a partial list of prohibited items that are NOT permitted inside the venue or on venue property:

Non-clear bags larger than 4.5" x 6.5"
Clear bags larger than 12"x 6" x 12"
Firearms
Knives
Weapons or anything deemed a weapon by venue staff
Projectiles
Illegal Drugs, substances, e-cigarettes, or paraphernalia
Unlawful assembly
Laser Pointers
Outside food or drink
Cans, bottles, coolers, glass
Noisemakers, fireworks
Banners, signs, posters, flags
Selfie sticks
Laptops, electronic tablets
Drones, remote control devices
Camera, photography, audio and video recording devices
Large bags, backpacks, or suitcases
Pets
Unauthorized pamphlets, fliers, promotional items, sales materials
Unauthorized sales activity or ambush marketing
Tailgating
Bicycles, scooters, skates, rollerblades, shoes with wheels, skateboards, wave boards, hoverboards
Inappropriate attire/clothing
Excessively loud or abusive language and obscene gestures
Fighting, threatening to fight, or throwing objects
Accessing or attempting to access the stage and/or performer/performance areas
Loitering, trespassing, soliciting, and peddling
Centre Management reserves the right to prohibit other items as deemed necessary.

Dress Code

All guests entering Smart Financial Centre must wear a shirt and shoes for their safety. Guests wearing obscene, offensive, indecent, or inappropriate clothing will not be permitted to enter. Smart Financial Centre reserves the right to determine what clothing is obscene, offensive, indecent, or inappropriate without any liability.

Cosplay Guidelines

We welcome and encourage cosplay at our themed events. However, to ensure a safe and enjoyable experience for all guests, please adhere to the following guidelines:

No Obstruction of Views – Costumes and accessories must not block aisles, obstruct other guests’ views, or interfere with seating arrangements. Guests wearing costumes that obstruct views may be asked to modify or remove them.
No Prop Weapons Allowed – For the safety of all attendees, prop weapons of any kind are not permitted inside the venue. This includes, but is not limited to, toy guns, foam swords, staffs, and any item resembling a weapon. Guests arriving with prop weapons will be required to return them to their vehicle or leave them outside the venue.
Venue Discretion – Smart Financial Centre Management reserves the right to deny entry or request removal of any costume, prop, or accessory deemed unsafe, disruptive, or inappropriate for the event. Failure to comply may result in removal from the venue without a refund.
General Conduct – Costumes must be suitable for a family-friendly environment. Attire that is deemed offensive, excessively revealing, or otherwise inappropriate will not be permitted. Guests wearing such attire may be asked to change or leave the venue.

By attending in costume, guests agree to comply with these guidelines. Non-compliant costumes, props, or accessories may be denied entry or subject to removal at the discretion of venue staff.

For specific questions regarding your cosplay, please contact our team in advance.

Re-Entry

No re-entry.

Refunds

All ticket sales are final. No refunds or exchanges unless the show is cancelled. Refunds for postponed shows are at the discretion of the artist and promoter.

Restrooms

Restrooms are located on the north and south ends of the Lobby concourse, north and south end of the Grand Suite level, as well as the north and south end of the Loge level. Family restrooms are located adjacent to these.

Restrooms in Smart Financial Centre at Sugar Land have diaper-changing stations available and are accessible to persons with disabilities.

Smoking

Smart Financial Centre at Sugar Land is a non-smoking facility which does include vaping. Smoking and vaping is prohibited within 25 feet of any entrance.

Strollers

Strollers are not permitted in the seating sections. A stroller check service can be found at Guest Services.

Suites

Smart Financial Centre at Sugar Land has 14 private Grand Suites which hold up to 20 people. Grand Suite information can be found on our Grand Suites page.

The Grand Suites entrance is located to the right of the venue.

Tickets

Tickets for events at Smart Financial Centre are sold exclusively via ATG Tickets and are available for purchase through our box office and website. Resale of tickets is not permitted. All sales are final. Refunds and exchanges are not permitted. Ticket prices are subject to change without notice.
Please check on the individual event page on the website for the show you are attending for more information on attendance requirements.

Ticket Office & Ticket Office Service Fee Charges

Please visit our Ticket Information page for the most up to date information.