FAQ
Important information for entry with Ticketmaster tickets:
ATG Tickets is now the primary ticketing for all Smart Financial Centre at Sugar Land events. Tickets that were purchased previously through Ticketmaster will be valid for entry on the day of the show.
Customers who purchased through Ticketmaster will need to access your tickets from your Ticketmaster My Account on the day of the show. If you’ve already saved your tickets to your Apple wallet or Google Pay, please delete them as they are no longer valid. After you delete them, you can then re-save them to your wallet, generating a valid QR code.
Please note that ticket transfer is no longer available from your Ticketmaster account.
Customers who purchased through ATG Tickets can access their eTicket that was delivered to the email address used for the purchase. Please present the eTicket on your mobile device for entry.
Accessible Parking / Elevators
Accessible parking is available, and is located to the east of the SFC Plaza Area and marked with easy to follow directional signs. Elevators are located on the north and south side of the lobby concourse. The accessible drop off area is located on the southwest side of the facility.
Patrons needing ASL interpreters should contact our administration office at least 3 business days in advance of the event they have tickets for.
Listening devices for the hearing impaired are available at the Guest Services booth.
Accessible seating is sold through ATG Tickets and the Box Office.
Animals
Animals or pets of any kind are prohibited with the exception of service animals for guests with disabilities and/or special needs. Service animals are welcomed into the building and must remain on a leash or harness at all times.
ATG Select Seats
What are ATG Select seats?
ATG Select seats are premium tickets to some of the most popular locations in our venue. Utilizing market-driven pricing, we ensure patrons have direct access to the best seats in the house.
Do ATG Select tickets come with any extras or upgrades?
No. ATG Select tickets are solely tickets to ATG Select seats – they do not include any packages, VIP, or hospitality upgrades to the ticket. Any upgrades available may be added to your order after placing ATG Select tickets into your cart, and will be noted as add-ons or upgrades.
Why are these tickets a higher price than other tickets? Are these re-sale tickets?
ATG Select seats are not resale tickets – they are official tickets being sold for the first time on SmartFinancialCentre.net ATG Select ticket prices are automatically adjusted in real-time taking into consideration the demand and remaining supply. This helps our patrons have access to the best seats, and enables our artists and live event performers to sell tickets at their fair market value.
ATMs
There are 2 ATM machines located on both north and south sides of the lobby concourse. However, keep in mind that Smart Financial Centre is a CASHLESS venue.
Bags
Medical or parenting bags are permitted at the venue and will be addressed on a case by case basis and subject to search.
Small clutch bags or purses do not have to be clear but cannot exceed 4.5″x6.5"
Clear bags should not exceed 12"x6"x12"
All bags larger than a small clutch bag will need to be clear.
Bags for medical equipment (sized appropriately to the size of the equipment) are permitted, but will be subject to search, i.e. small items like medication need to follow the standard bag policy above.
Diaper/parenting bags (accompanied by infant/toddler) are permitted but will be subject to search.
Following standard safety protocol, all unattended items and bags left outside the gates or within the venue will be removed from the facility immediately.
Bags, purses or backpacks of any kind will not be accepted by Guest Services and you will be asked to take them back to your vehicle.
Cameras
Cameras with detachable lenses, audio and video recording devices, tripods and flash photography are prohibited. Small cameras with lenses less than 4” are permitted unless prohibited by the artist.
Children’s Tickets
Children two (2) and older require a ticket, unless otherwise stated. Children under two (2) will be a lap child.
Doors & Entry
For most events, doors open approximately 1 hour prior to the event start time. All patrons entering the facility are subject to search and inspection.
Directions
Please visit our Parking & Directions page.
Employment Opportunities
Please visit our Employment Opportunities page.
First Aid
If first aid assistance is required, please notify the nearest Smart Financial Centre at Sugar Land representative so they may escort you to the first aid area. Our first aid area is equipped to handle minor injuries. Automatic External Defibrillators (AEDs) are located throughout the facility.
Food & Beverage
Smart Financial Centre at Sugar Land is proud to offer a variety of food & beverages. Guests are not permitted to bring outside food or beverage onto facility grounds.
Guest Services
The Guest Services desk is located in the lobby, behind the Ticket Office.
Hotels
Please visit our Area Hotels page.
Lost & Found
For lost and found items, please visit the Guest Services Desk during the event, located inside the lobby, or call 281-207-6278 after the event to inquire. Please note that lost and found items are only held at the venue for thirty (30) days.
Parking
For more information, please visit our Parking & Directions page.
Prohibited Items/Activities
In order to reduce contact with guest belongings and expedite entry into Smart Financial Centre, Small clutch bags or purses do not have to be clear but cannot exceed 4.5″x6.5" Clear bags should not exceed 12"x6"x12". Medical or parenting bags are permitted at the venue and will be addressed on a case by case basis and subject to search.
The following is a partial list of prohibited items that are NOT permitted inside the venue or on venue property:
Firearms
Knives
Weapons or anything deemed a weapon by venue staff
Projectiles
Illegal Drugs, substances, e-cigarettes, or paraphernalia
Unlawful assembly
Laser Pointers
Outside food or drink
Cans, bottles, coolers, glass
Noisemakers, fireworks
Banners, signs, posters, flags
Selfie sticks
Laptips, electronic tablets
Drones, remote control devices
Camera, photography, audio and video recording devices
Large bags, backpacks, or suitcases
Pets
Unauthorized pamphlets, fliers, promotional items, sales materials
Unauthorized sales activity or ambush marketing
Tailgating
Bicycles, scooters, skates, rollerblades, shoes with wheels, skateboards, wave boards, lipsticks, hoverboards
Inappropriate attire/clothing
Excessively loud or abusive language and obscene gestures
Fighting, threatening to fight, or throwing objects
Accessing or attempting to access the stage and/or performer/performance areas
Loitering, trespassing, soliciting, and peddling
Centre Management reserves the right to prohibit other items as deemed necessary.
Re-Entry
No re-entry.
Refunds
All ticket sales are final. No refunds or exchanges unless the show is cancelled. Refunds for postponed shows are at the discretion of the artist and promoter.
Restrooms
Restrooms are located on the north and south ends of the Lobby concourse, north and south end of the Grand Suite level, as well as the north and south end of the Loge level. Family restrooms are located adjacent to these.
Restrooms in Smart Financial Centre at Sugar Land have diaper-changing stations available and are accessible to persons with disabilities.
Smoking
Smart Financial Centre at Sugar Land is a non-smoking facility which does include vaping. Smoking and vaping is prohibited within 25 feet of any entrance.
Strollers
Strollers are not permitted in the seating sections. A stroller check service can be found at Guest Services.
Suites
Smart Financial Centre at Sugar Land has 14 private Grand Suites which hold up to 20 people. Grand Suite information can be found on our Grand Suites page.
The Grand Suites entrance is located to the right of the venue.
Tickets
Tickets for events at Smart Financial Centre are sold exclusively via ATG Tickets and are available for purchase through our box office and website. Resale of tickets is not permitted. All sales are final. Refunds and exchanges are not permitted. Ticket prices are subject to change without notice.
Some shows may require proof of vaccination or a negative Covid-19 test for admission. Please check on the individual event page on the website for the show you are attending for more information on attendance requirements.
Ticket Office & Ticket Office Service Fee Charges
Please visit our Ticket Information page for the most up to date information.