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Ticket Information

We pride ourselves on offering exceptional customer service to all our patrons. Our experienced staff are on hand to assist with your ticketing needs. Whether you're a first-time ticket buyer or a frequent visitor, we'll help you find the best seats.  

As of March 29, 2023, tickets for events at Smart Financial Centre are sold exclusively via ATG Tickets and are available for purchase through our box office and website. If you have purchased tickets to an upcoming event at Smart via Ticketmaster, there is nothing you need to do. All previous purchases will be transferred to the new system. New tickets will not need to be issued.  


We strongly urge all our patrons to purchase their tickets through authorized outlets. We do not recommend purchasing tickets through third parties, online resellers, or other ticket sales operations. Tickets obtained from sources outside of Smart Financial Centre and ATG Tickets may be lost, stolen, or counterfeit and will not be honored.


Box Office Info

Address: 18111 Lexington Blvd., Sugar Land, Texas 77479
Box Office Hours: Monday – Friday from 10am – 4pm. 

Call Center: 888-231-7859

On event nights, the box office opens 1 hour prior to the advertised start time and closes approximately 30 minutes after the headlining artist begins. 


The box office accepts cash, American Express, Visa, Mastercard, and Discover for payment.

Patrons with questions can refer to our website under each specific show for the latest information or direct questions to [email protected] and our Facebook page.

Tickets purchased in-person at the venue Box Office are subject to Services Fees. There will not be an Order Fee added to the fees when purchasing in-person at the venue Box Office.


Important information for entry with Ticketmaster tickets:

ATG Tickets is now the primary ticketing for all Smart Financial Centre at Sugar Land events. Tickets that were purchased previously through Ticketmaster will be valid for entry on the day of the show.

Customers who purchased through Ticketmaster will need to access your tickets from your Ticketmaster My Account on the day of the show. If you’ve already saved your tickets to your Apple wallet or Google Pay, please delete them as they are no longer valid. After you delete them, you can then re-save them to your wallet, generating a valid QR code.

Please note that ticket transfer is no longer available from your Ticketmaster account.
Customers who purchased through ATG Tickets can access their eTicket that was delivered to the email address used for the purchase. Please present the eTicket on your mobile device for entry.